Privacy Policy

Effective Date: 01 December 2025

Shipping Hero (“Company”, “We”, “Our”, “Us”) operates the website https://shippinghero.in/ and provides courier aggregation, logistics management, and software services for e-commerce sellers.
We are committed to protecting your personal information and your right to privacy.

If you have any questions, contact us at: support@shippinghero.in

1. Information We Collect

We collect the following types of information:

A. Personal Information

• Name

• Email address

• Mobile number

• Business/Company name

• GST details

• Billing address

• KYC documents (PAN, Aadhaar, Bank details)

B. Shipment & Order Information

• Customer name

• Customer address

• Customer phone number

• Order value, COD details

• Pickup & delivery details

• Courier partner usage logs

C. Technical Information

• IP address

• Browser type

• Device information

• Cookies and usage analytics

D. Payment Information

• UPI details (if provided)

• Bank account for COD settlements

• Razorpay/Payment gateway transaction logs
  (We do NOT store full debit/credit card information.)

2. How We Use Your Information

We use your information to:

• Create and manage your Shipping Hero account

• Provide API-based courier services

• Generate labels, create shipments, track orders

• Process COD settlements and payments

• Send service-related notifications

• Improve our website, dashboard & analytics

• Prevent fraud, unauthorized access, or misuse

• Comply with legal and regulatory requirements

3. Sharing of Information

We only share information with:

A. Courier Partners

(Delhivery, Xpressbees, Bluedart, Ecom Express, DTDC, etc.)
⮕ For picking, shipping, and delivering your parcels.

B. Payment Gateways

(Razorpay or other banking partners)
⮕ For processing transactions and COD settlements.

C. Service Providers

Cloud hosting, SMS/email providers, analytics tools.

D. Government Authorities

Only when required by law (GST, TDS, investigation, etc.)

We do NOT sell or rent your data to any third party.

4. Data Storage & Security

• We use encrypted servers for data storage.

• Access to user data is restricted and controlled.

• All API communication uses HTTPS & token-based authentication.

• Regular security audits and malware protection are implemented.

5. Cookies Policy

We use cookies to:

• Improve website performance

• Save login sessions

• Track analytics (Google Analytics or similar)

You can disable cookies in your browser settings.

6. Data Retention

We retain data only for as long as required:

• Account information: As long as your account is active

• Shipment data: As per courier and law requirements

• GST/Tax records: Minimum 8 years (Government regulation)

7. Your Rights

You have the right to:

• Access your personal information

• Update incorrect information

• Request deletion of your account

• Opt-out of non-essential communications

To request data deletion or modification:
Email: support@shippinghero.in

8. Third-Party Links

Our website may contain links to third-party platforms.
We are not responsible for their privacy policies.

9. Children’s Privacy

Shipping Hero is not intended for users under 18.
We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this policy from time to time.
Updated versions will be posted on this page with a new effective date.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy:

Shipping Hero
Email: support@shippinghero.in
Website: https://shippinghero.in