Terms & Conditions
Effective Date: November 1, 2025 Website: https://shippinghero.in Owner: Shipping Hero (hereinafter referred to as “we”, “our”, or “us”) 1. Acceptance of Terms By accessing or using our website, services, or any related platform operated by Shipping Hero, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you may not use our services. 2. Services Overview Shipping Hero provides logistics, courier, and shipping aggregation services to individuals and businesses, facilitating shipment booking, tracking, and delivery through third-party courier partners. 3. Eligibility You must be at least 18 years old and capable of entering into legally binding agreements to use our services. 4. Account Registration To use certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activity under your account. 5. User Responsibilities You agree: To provide accurate and complete information when creating an account or placing an order. Not to ship prohibited or restricted items as per courier or government regulations. To comply with all applicable laws and regulations related to shipping and logistics. To ensure all packages are properly packed, labeled, and declared truthfully. 6. Service Charges and Payments All charges are displayed before confirming an order. Payments must be made through approved payment gateways. Shipping Hero reserves the right to change pricing at any time with or without prior notice. 7. Shipment Handling and Delivery We partner with third-party courier companies for delivery. While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control. Shipping Hero is not liable for loss, damage, or delay caused by natural disasters, government restrictions, or courier errors. 8. Cancellation and Refund Policy Orders can be canceled before shipment is dispatched. Refunds, if applicable, will be processed as per our refund policy. Once the shipment has been handed to the courier, cancellations are not allowed. 9. Restricted & Prohibited Items Users must not ship items prohibited by law or courier policy, including but not limited to: Hazardous materials Perishables (unless agreed) Firearms or ammunition Narcotics or illegal substances Counterfeit goods 10. Intellectual Property All website content, logos, trademarks, and designs are owned by Shipping Hero. You may not reproduce or distribute any content without prior written consent. 11. Limitation of Liability Shipping Hero is not responsible for any indirect, incidental, or consequential damages arising out of the use or inability to use our services. Our total liability shall not exceed the total amount paid by you for the specific shipment or service in question. 12. Indemnification You agree to indemnify and hold harmless Shipping Hero, its employees, and partners from any claims, losses, or damages resulting from your use of our services or violation of these Terms. 13. Privacy Policy Your personal data is processed in accordance with our Privacy Policy, available on our website. By using our services, you consent to our data collection and usage practices. 14. Modification of Terms Shipping Hero reserves the right to modify or update these Terms at any time. Updated terms will be effective upon posting on this website. Continued use of our services constitutes acceptance of the revised Terms. 15. Governing Law & Jurisdiction These Terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in [City, India] (you can replace this with your registered office location). 16. Contact Information For any questions or concerns regarding these Terms, please contact: Shipping Hero Email: support@shippinghero.in Website: https://shippinghero.in
