Effective Date: November 1, 2025 At Shipping Hero, we strive to ensure our customers receive the highest quality logistics and shipping services. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our platform. 1. Eligibility for Refunds Refunds may be applicable under the following conditions: Duplicate payment: If you are charged more than once for the same service due to a technical error. Service cancellation before initiation: If you cancel a shipping order before it has been picked up or processed. Service failure: If Shipping Hero fails to initiate or complete a service that has been paid for and confirmed. Incorrect billing: If an error in billing results in overpayment or incorrect charges. 2. Non-Refundable Situations Refunds will not be provided under the following circumstances: Once a shipment has been picked up or dispatched. For any delays caused by factors beyond our control (e.g., natural disasters, government restrictions, strikes, etc.). If incorrect or incomplete recipient details were provided by the customer. For minor variations in service time or delivery estimates. 3. Refund Request Process To initiate a refund request: Email us at support@shippinghero.in within 7 days of the transaction. Include the following details: Order/Booking ID Payment receipt or transaction reference number Reason for refund request Our team will review your request within 5–7 business days and communicate the status via email. 4. Mode of Refund Approved refunds will be processed via the original mode of payment (credit card, debit card, UPI, net banking, etc.). Refunds may take 7–10 business days to reflect in your account, depending on your payment provider. 5. Contact Us If you have any questions regarding this Refund Policy or need assistance, please contact our support team: 📧 support@shippinghero.in 🌐 https://shippinghero.in 6. Changes to This Policy Shipping Hero reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.